Profile

My career in Information Technologies has spanned almost 30 years. I possesses extensive knowledge of the business application of information technology in Manufacturing, Retail, Financial, Pharmaceutical and Service Provider markets. My background includes planning, designing and implementing high-availability enterprise services, including:

• Network and Systems Management and OSS processes, tools, procedures;

• IT Service Management processes, tools, procedures;

• Internet/Intranet services (mail, news, web, firewalls, etc.);

• Security policy, process and systems design.

I have a proven track record in highlighting and resolving issues in diverse, technical environments and coordinating team efforts for installations, upgrades, and problem resolution. I am frequently called upon to develop business requirements and functional specifications and to bridge the gap between technical and business areas. I possesses excellent interpersonal, organizational, and communication skills. I am goal-oriented, diligent, and resourceful.

Skills

• Network management: OpenView (Unix, Windows), NetView (MVS, Unix, Windows), Sun Net Manager (Solaris), CA Unicenter (Windows)

• Event Management: BMC Impact Solutions, IBM Tivoli NetCool/Omnibus/Impact

• Service Management: Peregrine Asset/Service Center, Remedy, AlarmPoint

• Operating Systems: MVS, Unix (Solaris, AIX, Linux, HPUX), Windows

• Programming: Perl, VBS, SQL, platform-specific scripting, Crystal Reports, C, PLI

• Database: Oracle, SQL Server, Sybase, MySQL, Postgres, ANSII SQL, T-SQL

Experience

2001 – Present – Partner and Consulting Principal, LPI Solutions

Selected Projects:

• Revitalized and drove the deign and implementation of an ITIL-based Asset Management (AssetCenter) system and processes for IT assets for a major Pharmaceutical, including high-level processes, wizards, scripts (AssetCenter and Perl), reports, Connect It scenarios, custom ETL tools and database customizations (Mar 2005 – Mar 2006)

• Developed and implemented tools and processes for automated incident ticketing from BMC Impact Solutions to Remedy Service Desk for a major Canadian Pharmaceutical, developing custom rules, Perl-based ETL and interface tools to make use of CMDB and asset data as well as external interfaces to diverse event sources (Jan 2008 – Oct 2008)

• Authored a comprehensive, high-availability ITSM Event Management Architecture for a major Canadian Pharmaceutical (Aug 2008)

• Redesigned and transformed automated trouble ticketing and event management systems using Netcool Impact and Remedy Service Desk for a National Telco's Customer Care centre, with event enrichment and ticketing decisions based on asset and provisioning data extracted through custom Perl and SQL scripts (Mar 2007 – Jan 2008)

• Designed and developed Business Intelligence reports for Senior IT and Business Management for a major Pharmaceutical (Aug 2006 – Jan 2007, Jan 2008 – Feb 2008)

• Implemented new storage array technology in a HP/UX-based high availability imaging infrastructure for a regional Healthcare Centre (Jul 2004 – Aug 2004)

• Diagnosed and corrected high-impact problems with a major Bank's Tivoli/AIX-based network management infrastructure

• Assisted a software development house with the installation and support of their AIX-based WebSphere development infrastructure

1999 - 2001 – International Network Services / Lucent

• Designed and implemented a highly available international IP Service Management infrastructure for a multi-national aerospace company headquartered in the U.S. (Sep 2000 - Jan 2001)

• Designed and built a distributed Internet Services infrastructure, including automated provisioning, monitoring and management, security policies and devices, for a national greenfield CLEC based on COTS and custom (shell script, C and Perl) code on a fault-tolerant Sun platforms (six regional nodes with multiple clustered servers and storage arrays per “node”) with inter- and intra-site load balancing

• Received internal EMC Storage Architect training a part of a partnership agreement between EMC and INS

1997 - 1999 – Internet Systems Group / marchFIRST

• Designed and implemented comprehensive system and network management (OSS) solutions for several major Telcos and Financial institutions using OpenView and/or Tivoli products, custom Perl and UNIX shell scripts, as well as a multitude of other point tools

• Designed and built an Internet Services infrastructure, including automated provisioning, monitoring and management and security policies an devices, for a national ILEC using fault-tolerant Sun platforms with intra-site load balancing and redundancy

• Designed and implemented CA Unicenter-based network monitoring platform for a major Call Centre

• Developed and implemented security policies, processes and devices at several financial institutions and service providers

• Conceived, created and managed the Systems Integration practise to approximately 60 staff and 30% of the net business

1978 - 1997 – Toronto Dominion Bank

• Network Architect for the Bank's IP network (Ethernet/Token Ring, ATM, Frame Relay and ISDN), including internal and external firewalls and load-balancing devices

• Responsible for driving early (circa 1982) mainframe network management and automation efforts using tools such as NCCF and NetView/MVS, developing custom automation code

• Implemented SNMP-based network management tools for the Bank's national IP network

• Migrated IP network management tools from HP OpenView to integrated mainframe/distributed NetView-based platforms

• Supported the Bank's SNA and IP networks in various roles from System Programmer to Manager

• Mainframe console operator responsible for the availability of the Bank's core systems

Volunteer Activities

• Canoeing instructor at Mountain Equipment Co-Op's Paddlefest 2006, 2007 and 2008

• Coached boy's baseball (house league and AA) in the Royal York Baseball League 1999 - 2006